Over the course of our journey, we've received a number of thoughtful questions from customers, partners, and curious minds. Below, you'll find answers to some of the most common ones—along with our latest thinking and perspective.
Don’t see your question answered here?
Click the button below to schedule time with us—we’d love to connect and discuss your needs directly.
1. What is OrbAid?
OrbAid is an AI-assisted sustainability project management workflow software that empowers team to build increase both business process and environmental impact.
2. How does OrbAid work?
OrbAid simplifies sustainability project creation, selection and execution: Users begin by selecting their preferences—such as job function, industry, goals, and benchmark companies—in under a minute, with no manual data entry required. OrbAid then matches relevant sustainability project business cases from its database of real-world projects. Each case includes details like the executing company, cost savings, payback period, and return on investment.
As users accept or reject recommended projects, OrbAid’s AI creates increasingly tailored sustainability project recommendations along with task next steps. Finally, users can accelerate their impact by managing and reporting project outcomes through OrbAid’s end-to-end project management workflow.
3. What is OrbAid’s value proposition?
OrbAid simplifies project workflows to boost profit and impact. Leaders use OrbAid because we
uniquely:
4. What are core features of OrbAid?
Core OrbAid features include the following:
5. Who should I contact to learn more about OrbAid?
Please contact the OrbAid Customer Success team directly at anytime. Email us at CustomerSuccess@OrbAid.com or call 1 877 7ORBAID to learn more.
6. How long does it take to see results with OrbAid?
Users can onboard and begin receiving personalized sustainability project business cases in just one minute. While implementation timelines vary by project, most users can complete select projects within 30–90 days, starting to realize both cost reductions and environmental impact improvements shortly thereafter.
7. What level of cost reduction should I expect from using OrbAid?
Within just 30 days, users receive recommended projects projected to deliver cost reductions and productivity gains worth at least 10 times their annual OrbAid subscription cost.
8. What kind of return on investment can I expect from OrbAid?
OrbAid’s software subscription is designed to deliver at least a 10x return on investment within 30 days for users.
9. What payback period can I expect from OrbAid?
Users typically achieve payback within 30 days or less, thanks to the extensive productivity gains from automated analysis that delivers recommended sustainability project business cases along with project next step tasks.
10. What is the cost of OrbAid’s software?
OrbAid’s pricing is simple by design, we offer three tiers, Essentials, Pro and Enterprise, of software-as-a-service. Customers can get started for as low as $90 per month per user enabling a low entry point
and scale to as high as $540K per year aligning customers needs with our value add. Please see OrbAid’s three software tier plans on the software page, including their benefits, pricing, and ROI calculator.
11. How do I pilot OrbAid’s software?
Individual users can pilot OrbAid software for free for 30 days simply sign up via our web app, Apple iOS moble app, or Google Android mobile app. Below is a link to access each app.
Teams of two or more users can also pilot OrbAid software. The company pilot lead should signup for OrbAid software first and then invite the company employee pilot users to the company’s OrbAid pilot via the settings page → Manage Users → Invite user icon is upper right-hand corner. Once invited employees must accept their pilot invite in their email to join the company’s pilot.
Teams can also receive turn-key software pilot support from OrbAid, simply contact the OrbAid Customer Success team to schedule a pilot kickoff meeting. Email us at CustomerSuccess@OrbAid.com or call 1 877 7ORBAID to learn more. Potential customers that sign up for software pilot support will receive sustainability project recommendations that would reduce company costs by up to $1.08M and advance 3 or more sustainability goals.
12. Where does OrbAid get sustainability project business cases?
OrbAid has built the world’s largest database of sustainability project business cases and their associated company results, using public-domain data gathered from sources such as the internet and government databases.
13. How does OrbAid ensure sustainability project business cases are accurate?
OrbAid applies a series of automated quality checks, and projects most frequently accepted by users are scored and prioritized in recommendations using a ‘Greener Bottom Line Score,’ displayed at the top of each project recommendation. Additionally, OrbAid uses a 'humans-in-the-loop' approach, with analysts reviewing and adjusting AI-generated sustainability project business cases as needed to ensure the highest data quality for users.
14. Does OrbAid address unique goals/targets?
Yes. OrbAid uniquely advances ALL sustainability goals. If a specific customer goal or target isn’t already in the software, users can add it as a 'Preference.' OrbAid’s AI then generates projects aligned with that Preference each time the user accepts or rejects a project. All user-added Preferences remain private and are not visible to other OrbAid users.
15. What type of projects are available in OrbAid?
OrbAid offers a wide range of projects—from facilities optimization to sustainable packaging and beyond.
Its unique ability to match and create projects tailored to specific sustainability goals—such as waste reduction, sustainable materials, circular economy, energy efficiency, and Scope 3 emissions reduction—makes OrbAid a natural fit for leaders aiming to advance multiple sustainability targets profitably.
16. What job functions typically use OrbAid?
Frontline employees identifying, executing and reporting sustainability projects, their managers, and heads of sustainability are core users of OrbAid. However, OrbAid is designed for—and widely adopted by—all functions across multinational companies.
Its unique ability to match and create projects tailored to the specific day-to-day challenges and opportunities of diverse roles—from facilities and manufacturing to purchasing, engineering, design, and beyond—makes OrbAid a natural fit for leaders seeking to elevate employee engagement in sustainability across the organization.
17. Does OrbAid share user entered projects with other users?
No. When customers accept an OrbAid-recommended project, it is copied into their unique instance. Any user-provided data remains securely stored within the user's company environment.
18. Does OrbAid learn on user entered data?
OrbAid does not access, link to, or learn from user data.
19. Does OrbAid see user data entered into OrbAid?
No. OrbAid analysts cannot view any user data entered into OrbAid software.
20. Post receiving a sustainability project business case, how does OrbAid support customers?
OrbAid customers can take advantage of several ongoing support programs designed to strengthen industrial skill sets and drive sustained results. These programs include:
21. Can OrbAid support multisite operations?
Yes. OrbAid supports customer teams across multisite operations, serving a growing number of multinational companies—from Marmon Foodservice Technologies (a Berkshire Hathaway company) to AGCO Corporation.
22. What type of reporting is available with OrbAid?
OrbAid tracks over 25 standard sustainability and project management targets—ranging from emissions reduced and cost savings to projects identified and projects in progress—right out of the box. It also empowers user administrators to easily add custom targets as needed.
23. Can OrbAid roll up sustainability project actual data into dashboards?
OrbAid provides bottom-up sustainability project reporting at the site level, along with dashboard summaries at both the company and division levels. Additionally, OrbAid offers visibility into supplier site-level reporting.
24. Can OrbAid be used to support customer suppliers?
Yes. OrbAid offers a Supplier Sustainability Support Program that provides the following benefits:
25. Is OrbAid available in multiple languages?
Yes. OrbAid is available in 16 languages including: English, Spanish, Portuguese, Italian, French, German, Japanese, Finnish, Swedish, Dutch, Norwegian, Danish, Greek, Mandarin Chinese, Korean, Arabic. Additional languages can be easility added upon request.
26. What security standards does OrbAid follow?
OrbAid is SOC 2 Type II and GDPR compliant, ensuring strong data protection and privacy practices.
SOC 2 Type II is a rigorous auditing standard developed by the American Institute of Certified Public Accountants (AICPA). It evaluates how a service organization manages customer data based on five Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy. Type II specifically assesses the effectiveness of these controls over time, providing assurance that OrbAid consistently maintains high standards for data handling and system reliability.
GDPR (General Data Protection Regulation) is a legal framework established by the European Union to protect the personal data and privacy of individuals within the EU and EEA. It applies to any organization that processes EU residents’ data, regardless of where the organization is located. GDPR compliance ensures that OrbAid handles personal data transparently, securely, and with respect for user rights.
27. What customer access security standards does OrbAid follow?
OrbAid utilizes Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC) to ensure secure and appropriate access to customer environments.
MFA adds an extra layer of protection by requiring users to verify their identity using two or more factors—such as a password (something you know), a device (something you have), or biometric data (something you are). This significantly reduces the risk of unauthorized access, especially in the event of compromised credentials.
RBAC restricts system access based on a user's role within the organization. Permissions are assigned to roles rather than individuals, making it easier to manage access and ensure users only have access to the data and functions necessary for their job.
Together, these standards help OrbAid maintain strong identity and access management practices, aligned with modern cybersecurity expectations.
28. Does OrbAid use unique or off the self AI models?
OrbAid uses a combination of proprietary AI models and off-the-shelf AI technologies to deliver high-impact sustainability recommendations. To ensure customer data privacy, OrbAid always de-identifies user data, enabling the AI to generate increasingly personalized sustainability project recommendations and task-level next steps—without compromising confidentiality.
29. Can OrbAid provide customers with dedicated AI models?
Yes. OrbAid can enable dedicated “closed-loop” AI models within customer secure OrbAid environments. These models operate entirely within the customer’s secure OrbAid environment, learning exclusively from customer data while maintaining strict data isolation. This setup ensures that sensitive information remains protected, while still allowing OrbAid’s AI to generate increasingly personalized sustainability project recommendations and task-level insights.
30. Where can users elect to share data with OrbAid and what are the benefits?
Users can choose to share project data with OrbAid by navigating to Settings → Activities → User Manual Entered Projects and toggling the option on.
By making this selection, OrbAid will analyze select project data points, de-identify the information, and continuously generate personalized project task next step recommendations. This helps users accelerate their time to results while maintaining data privacy.
31. Can OrbAid receive and send data to other software?
Yes. OrbAid offers a REST API that allows customers to both push data to and receive data from the platform. OrbAid and its Channel Partners can assist with connecting the API into your existing software systems, helping to streamline workflows and enhance reporting capabilities.
32. What type of data is provided with OrbAid’s sustainability project business cases?
OrbAid’s sustainability project business cases provide comprehensive data to support informed decision-making. Each case typically includes:
33. Does OrbAid track customer and supplier Scope 3 emissions data?
Yes. OrbAid supports the tracking of Scope 1, 2, and 3 greenhouse gas emissions at the site level across a company’s own operations, as well as across its suppliers’ sites. This enables comprehensive emissions monitoring throughout the value chain. In addition, OrbAid goes beyond emissions to uniquely enable the tracking of ALL sustainability goals at the site level across a company’s own operations, as well as across its suppliers’ sites.
34. How customizable is OrbAid?
OrbAid is highly customizable and designed for ease of use—even by non-technical users. Customization can be done in minutes, allowing users to tailor project recommendations to their specific preferences. This flexibility enables OrbAid to deliver immediate, relevant value across a wide range of job functions, industries, and company goals.
35. What type of pilot support is available for OrbAid?
OrbAid offers robust development and ongoing support through its proven Corporate Climate Heroes Program. This customer success initiative acts as a guided onboarding experience, helping users maximize results while tailoring the platform to their unique needs—whether based on job function, industry, or organizational goals. In addition, the program fosters ongoing best practice sharing, enabling users to continuously improve as OrbAid’s AI capabilities evolve.
36. What type of development support is available for OrbAid?
New customers are paired with a Customer Success Manager who is passionate about supporting users on their sustainable business journey. This personalized guidance helps accelerate both time-to-value and overall impact, ensuring users achieve meaningful results aligned with their goals.
37. What type of ongoing, post-development support is available for OrbAid?
OrbAid offers a variety of training options to accommodate different learning styles and preferences.
Training is available on-demand, live, virtually, and in person. Content is delivered through multiple formats—including webinars, interactive workshops, recorded videos, audio sessions, and written best practices—ensuring users can engage with the material in the way that suits them best. This flexible approach helps users gain confidence and maximize results at every stage of their sustainability journey.
38. What type of training is available for OrbAid?
OrbAid offers a variety of training options to accommodate different learning styles and preferences.
Training is available on-demand, live, virtually, and in person. Content is delivered through multiple formats—including webinars, interactive workshops, recorded videos, audio sessions, and written best practices—ensuring users can engage with the material in the way that suits them best. This flexible approach helps users gain confidence and maximize results at every stage of their sustainability journey.
39. Does OrbAid impact employee sustainability engagement?
Yes. OrbAid significantly enhances employee engagement in sustainability projects. Research shows that when sustainability projects are relatable and accessible, employees are more motivated—leading to stronger business performance and environmental outcomes.
OrbAid brings this to life by gamifying sustainability project management. The platform rewards users with points for completing actions, creating a sense of progress and achievement. These micro-rewards encourage continued participation and momentum. Additionally, OrbAid features company-wide leaderboards, user levels, and achievement badges to further align individual behavior with organizational sustainability goals.
40. Does OrbAid impact supplier sustainability engagement?
Yes. OrbAid significantly enhances supplier engagement in sustainability, using the same gamification strategies that boost engagement among customer employees. Suppliers are encouraged to participate through interactive features such as progress tracking, rewards, and recognition.
In addition, OrbAid dramatically reduces the time and cost required for suppliers to meet increasing sustainability reporting demands from their customers. What further sets OrbAid apart is its ability to recommend tailored sustainability projects that not only support compliance but also improve suppliers’ profitability—making sustainability both achievable and financially beneficial.
41. Does OrbAid support project-level tasks?
Yes. OrbAid is designed to simplify sustainability project execution—especially for employees who may not have formal environmental science training or experience managing such initiatives. Identifying and planning each task within a sustainability project can be complex and high-risk. OrbAid removes that barrier.
OrbAid AI automatically recommends next-step project tasks without requiring any prior data input or technical background. Users simply review and accept these recommended tasks, which are then compiled into a complete, actionable project plan. This intuitive approach empowers teams to move forward confidently and efficiently.
42. Can OrbAid help with project execution?
Yes. OrbAid has built a global ecosystem of world-class Channel Partners with physical footprints around the world. These partners provide turnkey project analysis, tailoring and execution support—from initial business case recommendations to full implementation and measurable results.
Channel Partners are well-versed in OrbAid software and can deliver cost-effective, timely virtual or on-site support as needed. This ensures users receive the right level of assistance, exactly when and where it’s needed, to accelerate progress on their sustainable business journey.
43. What is Sustainability Project Management Workflow Software?
Sustainability project management workflow software (SPM) is an enterprise workflow software subcategory pioneered by OrbAid —that is specifically designed to manage the full lifecycle of sustainability projects. This includes everything from project ideation and planning to execution, monitoring, and reporting. OrbAid streamlines this entire process, helping organizations turn sustainability goals into actionable, measurable outcomes.
44. What is AI-Assisted Adaptive Workflow software?
AI-Assisted Adaptive Workflow Software (A3W) is an emerging category of enterprise workflow tools pioneered by OrbAid. It represents the next evolution of project management software—combining intelligent automation with human-centric design.
Unlike traditional automation tools that aim to replace human input, A3W leverages AI to assist users in accomplishing more, not automate them out of the process. It adapts dynamically to user roles, preferences, and goals, guiding them through complex workflows—such as sustainability project management—by recommending next steps, surfacing insights, and streamlining execution.
OrbAid’s A3W approach empowers people to lead with purpose while the AI handles the complexity behind the scenes.
45. What does OrbAid mean by AI-Assisted?
At OrbAid, AI-assisted reflects a fundamentally different philosophy from the more common AI-automated approach. Rather than aiming to replace humans, AI-assisted software is designed to empower people to do better work, especially in areas where traditional automation struggles.
This approach is particularly effective for non-standard, creative, and non-linear workflows—the kind that are often messy, unpredictable, and difficult to automate. Examples include sustainability project management and new product development. In these contexts, OrbAid’s human-centric AI acts as a smart guide and collaborator, helping users navigate complexity, make informed decisions, and take meaningful action.
46. What is Human-Centric AI and OrbAid’s point of view about it?
Human-Centric AI is an approach to artificial intelligence that prioritizes empowering people—not replacing them. It focuses on enhancing human decision-making, creativity, and productivity by designing AI systems that are intuitive, collaborative, and aligned with human values and goals.
At OrbAid, we believe Human-Centric AI is essential for solving complex, non-linear challenges—like sustainability. Our AI is built to assist, not automate people out of the process. It adapts to users’ roles, preferences, and objectives, offering intelligent guidance and support throughout their sustainability journey. Whether it's recommending project tasks, surfacing insights, or simplifying reporting, OrbAid’s AI works alongside users to help them achieve more with less friction.
This philosophy is at the core of everything we do and build: AI that amplifies human potential, respects human judgment, and drives meaningful, measurable outcomes.
47. What is Responsible AI and OrbAid’s point of view about it?
Responsible AI is a broad term that reflects a company’s ethical framework for how it develops and applies artificial intelligence. It encompasses principles like transparency, fairness, accountability, and sustainability.
At OrbAid, Responsible AI is foundational to how we build and deliver our technology. Our AI-Assisted Adaptive Workflow approach is a prime example—we believe AI should empower people, not replace them. By focusing on human-centric design, we help employees elevate their skills, drive business performance, and create greater environmental impact.
We also recognize the environmental footprint of AI itself. As part of our Responsible AI commitment, OrbAid includes features that allow users to activate or deactivate AI functionality as needed—helping conserve energy and reduce unnecessary computational load.
In short, OrbAid’s view of Responsible AI is about amplifying human potential while minimizing unintended consequences—for people, businesses, and the planet.
48. What is an OrbAid Channel Partner and how can I explore becoming one?
OrbAid Channel Partners are typically management consulting firms that share our vision and mission, and bring domain expertise in software deployment and corporate sustainability. These partners play a key role in helping organizations implement OrbAid and drive measurable sustainable business outcomes.
Channel Partners receive a range of benefits—both for themselves and their clients. These include:
If you're interested in becoming a Channel Partner, we’d love to connect. Reach out to our Customer Success team directly at anytime. Email us at CustomerSuccess@OrbAid.com or call 1 877 7ORBAID to start the conversation and explore how we can grow together.
49. What is OrbAid’s Customer Advisory Board and how do I get involved?
OrbAid’s Customer Advisory Board is a growing network of forward-thinking business leaders who align with our vision, mission, and perspective on the future of sustainability software. The board includes both current and prospective OrbAid customers who provide valuable insights to help shape the platform’s evolution. The group formally meets on a quarterly basis, with additional one-on-one meetings held as needed.
These sessions provide a forum for sharing feedback on OrbAid’s business strategy, growth initiatives, go-to-market approach, software and technology roadmap, and broader macro trends shaping the sustainability and enterprise software landscape.
Members represent leading organizations such as Marmon Foodservice Technologies (a Berkshire Hathaway company), Toyota, ZF, AGCO, Schneider Electric, and Bridgestone, among others.
Interested in joining our growing community of changemakers? Reach out to Founder & CEO William Crane at William.Crane@OrbAid.com to explore how you can get involved.
50. Is OrbAid hiring?
Yes! We're growing—and we’d love for you to be part of it. Join our team of Corporate Climate Heroes who are accelerating both environmental impact and business performance.
We’re hiring across all teams, including:
Interested? Send your resume to Service@OrbAid.com and let’s build a more sustainable future together.
Add a footnote if this applies to your business
Still have questions?
If you don’t see your question answered here, click the button below to schedule time with us—we’d love to connect and explore how we can support your goals.
Copyright © 2025 SupplyAssists, Inc. D/B/A OrbAid - All Rights Reserved. User Privacy Policy User Agreement Terms and Conditions Software Agreement Terms and Conditions
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.